Refund policy

Last Updated: November 10, 2026

1. Return Eligibility

  • Return requests must be submitted within 14 days of delivery.

  • Products must be unused, unopened and in their original packaging.

  • Face wash pump must remain unopened and unused, with its original seal intact.

  • Bottles must be clean, undamaged and free from signs of use.

  • Products must be returned with all original packaging and accessories, if applicable.

Opened, used, damaged by the customer, or tampered products are not eligible for return or refund, except where required by applicable law.

2. Damaged, Defective or Incorrect Orders

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

To process your complaint, you must provide clear photos and a short video showing the issue as evidence.

Send the evidence to:

3. Return Process

Please contact our customer support team before sending any product back. Returns sent without prior approval will not be accepted.

Once your request is approved, we will provide return instructions.

Return shipping costs are the customer's responsibility unless the return is due to our error or applicable law requires otherwise.

4. Refunds

All returned products are subject to inspection and approval. Once approved, refunds will be processed within 20 business days through the original payment method or another agreed payment method.

Actual crediting time may vary depending on the bank or payment provider.

5. Exchanges

Exchanges are subject to product availability and approval. Please contact customer support before requesting an exchange.

6. Contact Us

For returns, refunds, exchanges or complaints, contact us at:

Email: Customersupport@avenzaederma.com
Website: Avenzae Derma